We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For a long time did not dare to order was afraid to make a mistake with the size. As a result, I received a down jacket order arrived on the day of the delivery. Color is not white. melted milk with olive combined. I like it. For parameters 106 - 79-106 size 46 the village is excellent. Thank you store!!!
It was possible to take not a size smaller (about 100), but otherwise super
The down jacket is factory-sewn well, the fabric is not a thin raincoat, the buttons are good. 155 excellent for growth. She took off the star because of marriage. Adjustment on the hood is not sewn. Opened a dispute, Ali promised to return a small part of the money. The amount was indicated based on the prices of the studio.
I am good, I am good at the Russian Ministry of Health for 50 years
Good fittings, quality and tailoring. Sat down well. For a height of 163 cm below the knee by 10 cm. Great!
Really big, you can safely take a smaller size, n or wear it as an oversize.
Very good product. The main thing is not to be mistaken with the size.
I like the down jacket very much, the factory tailoring, the fittings are excellent, the parameters are 90-72-95 size s are fine, There is an opportunity to pry a warm sweater. Not thick, winter will show how warm it is.
As always, I take the quality at the height of this store for the third down jacket. The only one this time made a mistake with the size I always took M, but this time I took L in the end I had to take M. This one will sell and order one size smaller. Girls look at thighs 106 height 165 me big
I am satisfied with the purchase. I will sell my uncle for the same product, and the garnet of the servant. In Ukraine, the bearer reached the little things for two Tizhnya. mabouty neishvidsha delivery Z Ali, Yaku I pam'yatai. The jacket on my eyes of the three is not critical, ale is not critical. I took it to Rosmir.
I am infected with the weds. Rozmir pidishov. Polyto yakiznez.
Warm, cozy coat! Fast delivery. Thank you.
The product itself is good, but... the store writes a free return, but in fact it is paid! The size did not fit me, and the seller wrote that the refund is at my expense. Albeit not so expensive, TK to Mo but about 500 rubles with a package of Russian mail.