Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ellizzysal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ellizzysal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it's good product. Light weight. Quality is normal but not too good. Delivered earlier as I expected. I recommend. It's accurate in size and colour what i ordered
Fast delivery. The shoes arrived within a week to Turkey. At first glance; Very good quality, nice color, little weak-looking shoe lace holes. I normally wear 44 but I ordered 46 Just in case but 45 would be a perfect Fit for me. In any case with a double pair of socks or an extra layer to the bottom of my feet would solve the problem. Definetely recommended this store. 117 TL tax paid.
Super, lightweight and comfortable sneakers, but it was necessary to take a size larger, the usual 44, it was necessary 45. To be slightly freer. Recommend. will buy again.
Very nice and good looking,very satisfied,arrived on time.I wear 44,I ordered 45.Fit very well.
Great excellent very good original product recommend everyone can buy without fear recommend... Seller fast delivery...
Tsyla Epopeya for delivery, more than China, Ministry of Express did not deliver the goods so much-34 days (Yak rule through the Ministry of Prijzhav 10-15 days). After 20 days I have left the viasnit de goods and the paradox of China Stverdzhuv, in Ukraine, and there is no need for Ukraine in Ukraine. In the result of 14 zhovtnya mist Nibi, having mentioned the order address, the order of the address was entered. 17 zhovtnya Ali vviv order for the Ministry in China. The track on the mist vidslidkovya is bad for the news. shvidher Mozha Bulo vidslidkuvati for "seeding" That "Ali". Mabut tortured divchat on the mist Suport: de posilya? That is negative. Having spent the car an hour on the correspondence that viulevennya de goods. Ale 2 positive moments come: 1) it is not impossible to check 90 days, it is worth the procedure for turning the cat and 2) it is possible to sit on my nose (the insole for more than 28.5 cm taking the Chinese 46 rozmir. Viscous with "nerves", ale, taking away the goods like a zamovlya.
As per sales photo, rigid sole, very light. Strong smell. Perfect size size directions. Affordable Price and super fast shipping.
My husband was surprised by the quality of the product, take Super approved, I ordered the 41, for it use 39 and it was perfect.
The store sent the order quickly, arrived before the deadline, the product quality is not bad, the foot size is 29 cm just 47 shoe size, I recommend
Item equal to published I recommend the store excellent quality equal publication
Having taken 45 on my leg 43 times now, the pidoshva is not a Duge Dovga or a Lisha in the middle it is impossible for Edina to be like that ulcer simply with a cloth without paddling, but Super, warm, on the side of them.
I asked for them according to the measurement table and they were perfect. They are good quality for their price, the store sent them well protected.
Very good! They arrived very fast. A support was placed inside so that they would not be deformed. The red is a bit orangey. Yes, there is a strong rubber smell, but that will go away quickly. I recommend (value for money)! The size absolutely corresponds to the centimeters in the indicated table!
Just great. 4 days from China to Germany. Workmanship and quality is very good for the price. The only thing everyone should do who also wants to buy shoes. Always ordered 1 to 2 numbers larger. I have 43 and ordered 44. Fits so right. Otherwise a good selection.
Pretty high-quality fake naiks for a small price. The smell (no,-the stench) weathered out pretty quickly. Lightweight and comfortable. I recommend it.