Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ellizzysal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ellizzysal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fabric to finish with a ton and a word, I will all pay, and so pay with a double garne
I am satisfied to this product fits perfectly, I am petite and 5'2" , I choose small. It was 3 inches long but easy to hem.
Beautiful, color equal to the description!
Lovely outfit ,great quality,I am very happy and satisfied with this order because it is exactly as described,I am grateful thank you so much,shipping was fast too
The same day of delivery is as the reference, arrived in good condition and the fabric is good I give 10/10 very beautiful
Evening dress in a beautiful emerald color. Maxi length. For my height 158, long enough. Looks elegant and festive. On the parameters 92-64-88 took the size s. A little big, but thanks to the ties in the back, it's easy to fix. There is also a zipper at the skirt. The cut is high, piquant. Thank you
Shvidka delivery, she took 8 hears to the cloth, she denied 23 hears. Garna bushing, fabric is not like that in the photo, ale in the city of viglyadak is beautiful. Ale mnus, I have taken on my parameters rosmir M, and the great Vin, there de zaovki tzastybka it is quite vile, ale Tse is not visible, for hotila the cloth itself according to the Figuri, ale well Yak I didn't drive with the store
Comfortable, but the alfront rods are simulated, they are just sutures
The dress looks better than I thought! It looks good and although it comes wrinkled it is comfortable. 1.55 measure then it is a bit long but it is normal! And my size is M usually I think it feels good.
Very very nice, it only lacked a few small adjustments for me like it
The dress is fine, the fabric is soft and medium quality, it has no rods on the abdomen, otherwise it is fine. If they measure between 1,60 CM in height and slim complexion, the dress in size s is perfect, both in length and if it is long still in heels and width.
The dress is very beautiful, but it did not even have the smallest size, it can be made at the tailor and there is no change in its appearance. I recommend a dress that is very suitable and worthy.
Product is what it looks like. I suggest you take it. The store placed the order in the next day
Excellent model same as the image I love a lot and for the price is perfect it took 3 weeks to get me the size is correct this perfect
Very nice, I recommend asking for a size less because my sister is too big
The quality is normal, the waist is fine, the photo is crumpled, but I think it will be fine if it is ironed
DressIt's very good, the delivery is fast, I recommend it
Very good
The dress is beautiful, only the lowest opening was waiting for me.
I'm a size 32 and took a size S. It fits well and material is very comfortable. The delivery however was 6 days late.