Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ellizzysal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ellizzysal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful watch, am inlove with different colors. I will definitely be buying again.
The very beautiful men's watch I liked the store very fast delivery as the ad I will buy again with him
I was taxed with a value more expensive than I paid, it took 2 months in all to arrive with the biggest delay being in Brazil, the more I liked
on time, Good supplier and good quality many thanks, I recommend it
i received my packages i was ordered on 22/10 2023 and i received the packages on 30 /10/ 2023 very very fast delivery and 110/100 product same was in the photo many many thanks for supplier
The truth the packages are arriving very quickly to Matamoros Tamaulipas Mexico, the beautiful watch and the recommended truth
Excellent watch, very beautiful and with a lot of quality, arrived on time, I recommend the watch and the store.
Very good the product, I loved the watch came TD as in the description, my congratulations
The watch is beautiful of very good quality my husband loved only that he did not bring to regulate the handle, if it came with a pile of shelter
The watch is beautiful, surprised me, the picture does not show the real beautiful watch, I was taxed $20 real.
Perfect ,,, beautiful too. I recommend it. I'll soon buy another one.
Very beautiful and cheap does not enter water this approved top.
Hello, I liked the purchase and the delivery time, I only found the watch more feminine than masculine, I do not know if it is because there are stones where you mark the time, more is good the product, and came a backup battery is a piece to regulate the size of the bracelet, attentive store.
Wow its amazing nd awesome value of money i love this watch trusted saller
Beautiful watch❤️Arrived well before the deadline now and test to see if and all this❤️❤️
Beautiful it feels fragile the strap I hope it will not be unpainted for the price I am delighted very satisfied the parcel I was disappointed said delivery error before arriving in my city and the packaging was crushed and broken even so arrived soon and the product intact
The watch is absolutely amazing for the price. Came to România in 2 weeks. Recommend this store 100%. Also the bracelet remover is super.