Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ellizzysal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ellizzysal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel was delivered to me in 12 days. The bracelet was properly packaged and was delivered to me undamaged. The volcanic stone bracelet looks nice. I have ordered 2 times because the first time I ordered the bracelet, the length of 19 cm did not fit at all which we measured and ordered and the bracelet was pushing me. Now we ordered the 21 cm length and the bracelet fits perfectly. The volcanic stones in the store's photos look bigger than what you get in real life, so be prepared for that. But I like the bracelet and I am happy with it, so I can recommend buying this volcanic stone bracelet and also buying from this seller.
Fair material for your value but happy with the purchase.
Very nice bracelet, I should have taken a bigger one because it is connected with one nylon thread, I am afraid that it will break because it is constantly stretched
Heavy and feel it made of stone (white balls). Brown balls are wooden. It quickly arrived (up to a week). Packed in Chinese, which is in a plastic bag
It feels very good quality, I really liked it, it took 13 days to reach Toluca after making the payment
Very nice and good quality price I love for summer
Awesome design, just choose large size because they have very small braces. Anyway looks great. very happy with the design.
Everything perfect as described and arrived well in advance of the expected date. Recommended Seller
Very small, I should have ordered a size larger. Good material
Arrived well, but I asked for two. A very bad one because it was cut when testing. It didn't last anything. I hope this one will stand a use at least.
I like it very much and the best it is made of volcanic stone as is the description I recommend the store is comfortable at hand✋
Very nice, as in the photo, received 2D before the scheduled date
Beautiful bracelet, I would like it to be a couple of crystals wider, it's a little small for me, so it squeezes me a little when I wear it, but it's not terrible.. Still, it's great.
Good product... super cute... besides it stretches quite... beautiful bracelet... 100% recommended and also super fast shipping