Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ellizzysal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ellizzysal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very satisfied with everything! Very spacious and excellent material and size. Better eat with cost benefit.
Good handbag. Comfortable. You can fix 4 more different modules.
I recommend it categorically. Ordered the bag again. The first time, exactly the same, but a different color, from this store, ordered in February 2018 year. All this time he wore a bag 5-6 times a week. In more than five years, one of the zippers broke and the internal pockets in the large compartment broke. There are no complaints about convenience at all. Also a small hole on top, not critical. This is for more than five years of almost daily use! So when I decided to update the bag, I undoubtedly ordered the same one there.
Came the way I asked and arrived very quickly. I'm very happy
Great bag for this money! A lot of pockets. I'll rekamensk! Expected worse quality.
Excellent, just as seen in the description, arrived earlier than stipulated and seems to bring good quality materials, you can take advantage of every space
Bag Super! Excellent quality and neatly made! Very large capacity. the package arrived very quickly. thank you! I recommend the product and the store.
The bag is cool, I recommend it. Roomy, comfortable, well-sewn. The store is great!
Very good good quality product very satisfied fast shipping free Thank you AliExpress
The bag came for three tizhni, I didn't spit with the store, I did it, I recommend it.
Super Bag, solid and good size, as description, very happy with my purchase
I recommend a nice bag and very useful negative aspect of the front zipper turned out to be brokenIs not sent back for this
Taking another one, pulling a little more than a little more than a little (photo), the pokey of the other is not being worn, not a brand, you can be brothers. Ale is not tactful for this cat
Excellent liked the quality is from the space of it 11 items I put on it to ride a motorcycle super practices good and comfortable practices arrived in 7 days
Top too excellent cost benefit I recommend great quality exceeded my expectations
The bag is good, there are a lot of pockets and Velcro for patches. one minus-The plastic carabiner and ear will fail very quickly
The bag is amazing very good quality, the color is perfect, I am happy
Put a sewing problem on the back high pocket, perfect container for all my things.