Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ellizzysal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ellizzysal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful light comfortable dress, thanks to the store for the price, quality and delivery
I like it. I order 2 times. The dress is light. Took M. For 3-4 years. Thank you. 5⭐
I like it. Took size L. For 5-6 years. Silk. Neatly sewn, without too much. 5 stars. I recommend it.
Cool. I like it. I recommend it. 5 stars. Thank you. Gently, without sticking out threads. Took the size m. High waist waist.
I wasn't disappointed yet a little
Beautiful dress. I took my granddaughter 6 years old. it will be a little big, but it will be good for a long time
Took a dress for kindergarten, but in fact it looks like chiffon. Elegant, but not very good for frequent wear
The dress is beautiful, my daughter is satisfied
The dress is very beautiful, especially the sleeves are wonderful. There are ribbons on the back to tie a bow. For the age of 3 years is still a little big. The quality is good, the color and pattern is bright.
Yak on the money, then sewn on the Duge of the yakisno. Video kriy (on my thought: trochs wide). Ale sewn as a matter of fact: the lines of the Republic, the threads do not move, the top is a pidklak, below is a single fabric. Donka 6 rokiv was filled with promise (she said, she slept in no B). For zrist dis 122 cm rosmir 5-11 pidyshov, lower than the Kolina, ale everything is harmonious, will be on the Street Reserve. The number is not such a yaskrawii yak in the photo (Tse VME phone), ale takits yak and hotili. Bought a zekaznok-more than three zekonomili in the sight.
Sunt drăguțe!
Daughter 2.10. The size is a little big, but for growth. The material is dense, the quality is high. My wife appreciated, my daughter also liked it very much.
Came the same as shvidko. It is exactly stitched. The fabric is not more important than the dot-tik, ale there, de often, that dotnische Shikira to drag in the fabric, in the district of the pectoral clitki, spin that shoulders, in the piddklad. I recommend my uncle)
Trestoo beautiful received very quickly I think order other colors!
Normal dress for the holiday, took 403 rubles, size 5-11 fit for a girl 5,5 years old, height 116 cm, weight 16 kg. There is a large stock in length and in volume. So that's enough for a couple of years. The quality of tailoring is good, but the fabric is synthetic and the lining is also synthetic, just glass. So for the summer it will soar strongly, for every day in the kindergarten too. Of course, I would like the lining to be at least made of cotton, after all, you sew for children. By the way, the dress came without labels and labels, so there is no data on the composition, size and care on it.
Nice dress like it) ordered size 5-11, for a girl 6-8 years old will be quite suitable
Not bad dress
Dress arrived on time, it’s beautiful and just as described in the comments