Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ellizzysal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ellizzysal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exact size is 4 in MX and I ordered 38. They are light, they feel a bit stiff but comfortable.
Light and comfortable. The sole is a slightly different color of white, but it does not bother.
I normally wear size 36, but need to wear size 37 in these shoes. I tried 36 and they were really small. Good enough quality for this low price.
Pretty sneakers sorry I caught a smaller number got tight.
At the first glance, garni, yakysni rovivki. Talk about the government, it's too much, they didn't wear it-it's not the season. Ale for such a Tsina to get through the season, then will be good. On the 36th rozmir the legs of the same rozmir and took, dovzhin stylki they have 23 cm.
Excellent product as the picture took 12 days to arrive
very beautiful and comfortable shoes,it came in just 6 days
Very comfortable and light we hope they are not fragile
Very very light, 254 grams both. Thank you. Thank you.
Excellent shoes, delivery before time, excellent treatment of the delivery owner
Good quality, I took n 37 (my number) but it was a little tight and I gave it to a friend, better get a number more to work
I simply loved shinty 35 so I ordered 36 and it was very comfortable and beautiful dimns arrived before the due date
Less than a month has come all right, I love quality product, the only problem is that the number does not describe with the size I ordered my number Plus is a format smaller than the number I ordered a 37 vein size of a 35Just because I liked it so much, for the price I didn't even believe it would arrive more arrived.
Very good, I liked it quite a lot, very comfortable material. I Shin 35 and ordered a 36 more was still the right bill for my foot, ENT ask for a 37
Rokivki came to shvidko for tijzhden, all the yak at the inventory, in money 38 rozmir killed 40 RTs of great, Bros 39. Good rosivki, akisni for such tsyna.
Came inside the bag without box, more QNT the quality I liked is according to the value I recommend. 35BR Shim and order size 37 worked if you pay attention to the measures