Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ellizzysal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ellizzysal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Akistsi, for others. Pershi Buli zamovleni chervoni. I am satisfied with it, I recommend it.
The boots came quickly, but the truth is not to the post office, but to the "five", well packed, there are even inserts in the sock so that they do not get crumpled along the way. Very soft, you don't feel it on your foot, comfortable, I'm very satisfied, thanks to the store. And the color is nice. Girls, you can safely buy, in our market these are twice as expensive,
Very high quality with a single word and the number I wanted was right at my feet. The cargo arrived long ago. Your interest is very sincere and sincere. Thank you
Great! I bought another pair, this time for Mama; but unfortunately they are a little too small, because Mum has a wider foot from mine. Nevertheless, I recommend because they are mega convenient for such a price♥️
Very satisfied, the order arrived in a timely manner is as described, beautiful and comfortable, shimmy No. 37, ordered the No. 39, it is super comfortable. Super recommend
Simply loved. .. I am in love with the footwear Super recommend and it comes well packed, I am very happy, Buy without fear
Fast delivery to Kazan Express. Leatherette, very soft. I assume that the climb will be tight. An elastic band is inserted instead of shoelaces. On a grand scale. For size 41 took 42. When opening the bag, there was an odor. How to run will we see. Anti-jamming foam inserts were put into the shoe socks. I recommend to everyone who has problems with their legs-weightless and soft, practically, slippers.
Alhamdou Lilahi, Macha Allah, it's beautiful, comfortable, feet in it comfortable, nothing to say. Recommends to 100%. Thank you friend.
Super cool shoes, soft comfortable. I ordered 39-size for my 38-24.5 cm. fit perfectly, even on the high toe because the shoes are very soft. Thanks to the manufacturer and the store for the fast delivery.
The shoes are very nice and comfortable but not suitable for wet weather because the holes at the Näthe have.
Just beautiful. Better than the photo. Thank you very much.
Frankly sweet, light, comfortable and sizes on the same size as my sister size 38 Talat with her sweet enough God bless you
They arrived super fast they are very beautiful and very comfortable that I am going to buy another pair I recommend the store
The goods arrived quickly. I am satisfied with the quality. I don't know how they will run yet. Purely visually... Look good. Took 39 to 38.
42R-26,5 cm-My Foot Foot-narrow super fit. I recommend, light, not expensive. Thanks to the store and who sewed 5 *. How much I carry ????????
The shoes are great, this is the third pair I have taken, comfortable, soft, the quality is excellent, arrived early, thanks to the store!!! I may buy again!!!
I like it very much, comfortable on the leg, soft and light, 39 size took 40, what you need.
Chudovi mocasini, my Rosmir according to the Ustyltsi 24,5(39), She venerated vidguki scho treba for rozmir bylshi and vyovil 40R. Can Bulo just a little sviy 39 zamovlya. I can have a sock of the norm.)) And so much the people of them. I recommend!