Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ellizzysal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ellizzysal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is as seen in the picture, they are very light, the size is correct, the sole has grip, for the price it has exceeds expectations. It takes Me 28 days to reach the Canary Islands. The packaging is a plastic bag comes without a box in case you are thinking of a gift.
My mother was very happy, she loved the color, she found them very soft, very beautiful and they arrived super fast. Thank you very much.
Bought for 93 UAH, they knew from the Telegram channel “nayzroze Z aliexpres”. Goods I will pay for you, I will buy it, especially for this tsyna
Norms cross for its price. Arrived in Kharkov in 3 weeks, arrived in a common parcel. The sole will probably be slippery, otherwise there is nothing to complain about. Even if everything is enough for the season, it's okay, the price is very pleasant. The sneakers are easy and comfortable.
Shvidko is a suspect. The product will be a photo. For such a car, it's just gorgeous
Ideal for walking by the flexibility of sneakers. Thanks to the store.
Tres good item quality nickel nothing to say thank you store
Good basketball I recommend in the price quality ratio... Well finished
The only thing is that the number is small, you must ask for a greater number
I liked the tennis, beautiful, at first it looks very comfortable, I put 37 in Brazil and got a little baggy in front, but I don't know if a smaller number would give, I changed the laces for silicone rubber bands to give him a life and it was perfect.
Took 41 on the 25,2. To be close. The little ones. For this and a stroller will be the same
Good quality sneakers are a little more beautiful, but nothing
I loved the tennis, arrived, he came right and with a shape inside so as not to come crumpled, I Shin 37 in Brazil and I asked for 39 and it fit, this perfect was not tight. Seller is to be congratulated
First impression everything is fine. Light, comfortable, a little small on 38 took 39. There is a smell, I hope it will wear out. I wonder how long it will last)
Described as in the photo. I love it. Very pretty and very comfortable. Perfect size. Arrived straight before the deadline. I recommend this store 100%.
Great sneakers for the summer and the price is good, the wife is happy)))
Sneakers is simply lindoooooo, the quality impeccable. They can buy. N will regret