Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ellizzysal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ellizzysal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M3 much taste the product is excellent
The merchandise described is the one that arrived, good purchase option.
Product as described-I recommend
Overall the coat is great, but just buy a couple sizes larger than you need. I only got one size larger and it's tight. Most likely will be too small after 1 wash.
You have to see in order not to hesitate to take a large size because it is small
cool guys
Is not my size , the jacket and everything of clothes are not my size, you delivered me a size of children and I don't like to return and refund, please tell me the type of measurements that you used. I am in America, America is the something other world everybody is busy day and night. be careful next time don't delivered a size of children. have a great night I like your business
The product quality is very good but it is smaller than the size
Not terrible the seams there I am very quickly... A pity because the cut is beautiful
I am very happy to have received the item Buy Thank you for running
Too small, not really a European size ..
Exact same photo, good quality product, I am satisfied
Everything is good, but the size is a little small. Still, if you wear a tee, you can still wear it, but you can buy it as a size.
Really spectacular, excellent fabric, very beautiful the truth is we loved it, it was super bn to my husband, I was scared that it will be big, but effectively according to the weight is the size very bn, apart super punctual at the time of delivery, I was very comfortable, thank you very much...
Jacket looks amazing of My Wife looks amazing !!!!! I’ll be buying more.
For the price is perfect, the quality is good and the design is just as shown in the pictures