Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ellizzysal (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ellizzysal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Attention
Excellent cut and quality
Very good quality and very good product but really small size, you have to take 2 see 3 size above.
excelente
The truth is super nice, but it comes very small and very short sleeve, I would have liked it to be longer in the sleeve about three centimeters more so it would be easier for me to bend it than this one that is very short. I thought about a change but no, I sent it to compose with a tailor, I was guided by the weight but still I am too small my weight is 62 And my height is 1.68 centimeters and the size of 30 pants I asked for size L and I stay boy I feel that if I go up a kilo more I will no longer MeetI advise you to order one or two sizes more but the product is very nice and the store very well the only defect is the sizes
Very satisfied. I love the lining. Beautiful Cardigan. Thank you. Thank you.
Excellent communication and my order arrived before the date of receipt.
Excellent Product of excellent quality very good quality ratio and price I will buy it again and I recommend it a lot.
Super good quality, the bad thing is that if it is very small, if you check the size well before buying since it comes 2 sizes reduced than normal
I think it is very good quality the truth is worth it
It is very good quality price is very well very satisfied
Top quality, very beautiful
A very cool winter coat for me is great
Excellent I am very satisfied and the store is highly recommended.
Be pleasantly surprised by the quality of the work and in general of the bag.
Perfect. Good quality and finish. Shelter and is warm. Size L. Mid 169cm and Weight 62 kg. Very fast shipping. Recommended store.
Nice and came super fast. Thanks to the store
The trench coat is very beautiful, the fabric looks good quality, the size fits me well, I ordered the 4XL and I measure 1.74m and weight 87Kg, I am happy with the purchase, I arrive in 3 weeks to the City of Mexico
High quality coat! The size turned perfect!